Job Title : Deputy Manager – Process & Quality

Team : Process & Quality

No. of Vacancy : 1

Location : Mumbai

Requirements:

- Graduate / MBA
- Minimum 6-12 yrs. of experience in Quality, Process and Project management domain, preferably from Shipping background
- Mandatory skills : ISO internal auditor, Office, Visio, Six Sigma
Preferred certifications : Scrum / Agile / PMP

- Key Skills:

Process management / Process audit – ISO 9001 / Quality management / Stakeholder management / Excellent communication skills / Valuable interpersonal skills / Planning, coordinating and decision-making skills / Power BI

Key Responsibilities:

- Collaborate with cross-functional teams to design and implement AS-IS and TO-BE process maps for operational efficiency.
- Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions for defined processes.
- Support departments in achieving ISO 9001 Quality Management System (QMS) certification through audit facilitation and documentation.
- Conduct internal audits aligned with ISO 9001 QMS standards to ensure compliance and process integrity.
- Create and manage Gantt charts and monthly audit calendars to schedule and monitor process audits.




- Track implementation of solutions across functions and monitor benefit realization post-deployment.
- Recommend and enforce process controls and revisions to align operations with strategic business objectives.
- Establish robust process frameworks and oversee change management for any modifications or improvements.
- Drive continuous improvement initiatives by identifying inefficiencies and proposing actionable enhancements.
- Assist teams in KPI development and management , ensuring alignment with performance goals.
- Implement and uphold the Quality Management Policy of Abrao Group across all relevant functions.
- Lead customer satisfaction surveys to gather insights and improve service delivery.
- Identify training needs related to process execution, coordinate with HR, and facilitate training programs.
- Travel as required to conduct audits, identify gaps or non-conformities, and ensure effective implementation of TO-BE processes.
- Promote cross-functional best practice sharing to foster collaboration and operational synergy.
- Conduct Gemba walks to observe processes firsthand and identify improvement opportunities.

📌 Deputy Manager - Process & Quality (Mumbai)
🏢 Abrao Group
📍 Mumbai