Location: Fully Remote

Position Type: Full-Time / Permanent

Target Start Date: 1st August 2026

Reporting To: Managing Director

About Kollyns

At Kollyns Services, we act as an extended back-office partner and Employer of Record (EOR) for international businesses. We empower global companies to scale effortlessly by providing dedicated, high-performing offshore teams that maintain exceptional operational and customer service standards.

Position Overview

We are seeking an adaptable and customer-centric Customer Service Supervisor to manage cross-functional road freight operations across Import, Export, Transit, and Customs sub-departments. Reporting directly to the Managing Director, you will oversee end-to-end client communications, hands-on customs documentation, and road freight shipment coordination.

This role combines direct customer support with internal operational coordination. Whether you have foundational logistics experience or are a sharp candidate ready to master the job quickly, we are looking for a dedicated supervisor to drive exceptional service delivery.

Who Can Apply:

- Freshers: Eager learners, recent graduates (College level/Degree), or fast learners who are passionate about building a career in logistics and customer service.
- Experienced Candidates: Professionals with prior experience in road freight, customer service, or customs clearance looking to take on a supervisory role.
- Communication Skills: Candidates with excellent written and spoken English skills who are comfortable handling direct client communications and internal coordination.

Key Responsibilities

* Cross-Functional Operations: Oversee end-to-end customer service for Road Freight operations, covering Import, Export, Transit, and Customs clearance pathways.

* Direct Client & Internal Coordination:



Serve as the main point of contact for clients and internal operational teams to provide real-time shipment updates, resolve queries, and handle escalations.

* Customs & Documentation: Manage hands-on customs clearance processes and handle all required transport documentation (including CMR, transit permits, customs declarations, and Incoterms 2020 compliance).

* Leadership & Escalations: Report directly to the Managing Director, ensuring high service levels, managing client expectations, and driving day-to-day operational satisfaction.

Requirements & Qualifications

* Industry Focus: Experience or foundational knowledge in Road Freight logistics, shipping, or customs transport.

* Customs Knowledge: Hands-on experience with customs clearance procedures and international road transport documentation.

* Experience & Learning Mindset: Minimum 1 year of relevant customer service/logistics experience (or strong aptitude with a fast ability to learn on the job).

* Education: College-level degree/diploma preferred.

* Language: Fluent command of business English (written and spoken).

* Skills: Strong problem-solving abilities, high attention to detail, and excellent client management skills.

Working Hours & Schedule

* Schedule: Standard weekday schedule with half-day working weekends.

* Note: Because logistics is a 24/7 service industry, flexibility to address urgent customer queries when required is expected.

What We Offer

* Competitive Package

* Variable Pay: End-year performance bonus.

* Contract: Permanent, full-time remote role.

* Direct working exposure to executive leadership (Managing Director).

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:

- Work from home

Application Question(s):

- Do you have experience working in road freight logistics or shipping customer service?
- Do you have hands-on experience handling customs clearance procedures and shipping documentation?
- Are you fluent in written and spoken English for business communication?

Work Location: Remote

📌 Customer Service Supervisor (Road Freight / Logistics) (India)
🏢 Kollyns Services
📍 India