- Provide prompt and efficient responses to customer questions via phone calls.
- Address and resolve customer complaints or concerns in a skilled and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issues
- Continuously strive to improve customer service skills and knowledge through training programs
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid time off
Work Location: In person
📌 Customer Care Executive (Faridabad)
🏢 Kayakalp Global
📍 Faridabad
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