- Contact customers via phone, email, or mail to collect outstanding debts
- Negotiate payment plans and repayment schedules with customers
- Resolve disputes or conflicts related to payments
- Maintain accurate records of customer interactions and transactions
- Monitor customer accounts to ensure timely payments and prevent overdue debts
- Identify and address any issues or reasons for non-payment
- Collaborate with the finance team to implement strategies for faster collections
- Provide regular reports on collection activities and outstanding debts