Responsibilities:

About the role

The role focuses on building a robust foundation in transaction processing, accuracy, and quality, with a defined learning curve. The individual is encouraged to independently handle standard work while consistently meeting efficiency and quality expectations over time.

What you will do

Key Responsibilities

- Review and Process Correspondence:
- Examine and handle electronic and scanned correspondence accurately and in a timely manner, in line with established efficiency levels and quality standards. The role requires close attention to detail and adherence to defined procedures.
- Learning & Productivity Focus:
- Progress through an expected learning curve of approximately 9 months, after which performance is measured primarily on transaction volumes processed and quality outcomes.
- Identify Actionable Items:
- Analyze routine internal and external correspondence to identify required actions.



Call out queries or seek mentorship when transparency is needed.
- Use of Tools & Resources:
- Apply standard operating procedures, system help tools, technical documentation, and peer support to complete daily tasks efficiently.

Issue Handling

- Refer exceptions or non‑standard cases to senior team members (T3/T4) as per guidelines.
- Compliance & Accuracy:
- Ensure all processing is completed in compliance with company policies, procedures, and regulatory requirements.
- Additional Support:
- Assist with routine ad‑hoc tasks and assigned activities to support team deliverables.

Qualifications:

Qualifications

- Commerce Graduate, Post Graduate (please avoid BE & BTech)
- Wiling to work in Night Shift (6.30 pm to 3.30 am) and ready to work hybr
- Should be ready for overtime too, whenever there is business needs

📌 Process Specialist - DC (Pune)
🏢 Principal Global Services
📍 Pune