- Welcome patients and visitors with a professional and friendly approach.
- Assist patients with registration, appointments, admissions, and discharge procedures.
- Communicate effectively with Hindi-, Bengali-, and English-speaking patients.
- Guide patients to the appropriate departments and services.
- Coordinate with doctors, nursing staff, billing, and other departments for seamless patient care.
- Handle patient queries, complaints, and feedback promptly and professionally.
- Provide information regarding hospital services, facilities, and treatment processes.
- Ensure a high level of patient satisfaction by delivering excellent customer service.
- Maintain accurate patient records and documentation.
- Follow hospital policies, patient confidentiality, and service quality standards.
- Support VIP patient handling and special guest requirements.
- Assist in organizing patient experience initiatives and feedback collection.
- Maintain a neat and professional appearance while representing the hospital.
Qualifications
- Bachelor's Degree in Any Discipline.
- Degree/Diploma in Hospital Administration or Hospitality Management is preferred.
Experience
- 1–2 years of experience in Guest Relations, Front Office, Customer Service, or Hospital Patient Relations.
- Freshers with excellent communication skills may also be considered.