Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Tech Solution Architecture
Positive to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Tech Solution Architecture.
- Strong analytical and problem-solving abilities related to software systems.
- Experience in designing and implementing scalable technical solutions.
- Ability to work with cross-functional teams to integrate architectural components.
- Familiarity with troubleshooting complex software environments and root cause analysis.
- Excellent communication skills to articulate technical concepts clearly.

Additional Information:

- The candidate should have minimum 8 years of experience in Tech Solution Architecture.

- This position is based at our PDC3B - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune