- Marketing and selling conference and banqueting facilities
- Scheduling reservations
- Operating the facilities profitably
- Planning well so each event runs smoothly
- Checking all bills are paid on time
- Managing your food and beverage team
- Briefing staff and checking the room set-up before the event
- Ensuring the room is turned around, ready for the next event
- Leadership skills to motivate and manage your team
- The confidence to liaise with other heads of department and deliver what the client wants
- Good communication skills to find out exactly what your clients want
- Personal charm to greet organisers, hosts and VIPs and to show clients you are giving them full attention
- Excellent organisational and administrative skills
- A cool head to deal with last minute requests and problems
- A can-do attitude, because you may need to hire audio visual, lighting, a DJ, a band, stages, and marquees