- Good communication skills — clear, professional verbal and written communication in every customer interaction
- Multi-channel support — handling customer queries over WhatsApp, calls, and email
- Computer proficiency — comfortable working with web applications and day-to-day software
- Office tools — MS Office / Google Workspace (Word, Excel, Gmail, Docs, Sheets)
- Web platforms — able to learn and navigate SaaS/web-based applications quickly
- Data entry — accurate logging of customer interactions and issue details
- Basic troubleshooting — browsers, common connectivity/app issues, clearing cache, etc.
Tools & Systems (Preferred)
- CRM / helpdesk — Odoo (customer management and ticketing)
- WhatsApp Business — handling customer chat via WATI / WhatsApp
- Call handling — managing customer queries and follow-ups over phone
- Email support — qualified email correspondence and resolution tracking
- Knowledge base — creating or updating FAQs and help articles
- Spreadsheets — Excel/Google Sheets (filtering, sorting, easy formulas)
for tracking and reporting
- Screen-sharing / remote tools — AnyDesk, TeamViewer, or Zoom
Business Analysis (A Plus)
- Requirement gathering — understanding user needs and documenting them clearly
- Feedback analysis — spotting patterns in customer issues and turning them into product suggestions
- Documentation — writing basic user stories, feature requests, or process notes
- Communication bridge — relaying customer needs between users and the product/development team
Testing / QA (A Plus)
- Manual testing — understanding of testing concepts and test cases
- Bug reporting — reproducing issues and logging clear, detailed bug reports
- Issue tracking — familiarity with Jira, Trello, or similar
- Attention to detail — verifying fixes and confirming issues are resolved before closing tickets