Primesys Technologies is looking for a energetic, energetic, and highly motivated Technical Support Executive to join our growing team in Lucknow. This role is ideal for freshers who are passionate about technology and willing to learn in a fast-paced environment.

As a Technical Support Executive, you will be responsible for handling customer support, resolving technical issues, monitoring GPS/software-related concerns, and coordinating with clients to ensure smooth service operations.

Roles and Responsibilities

· Handle inbound calls, emails, and customer support queries in a timely manner

· Resolve customer complaints and technical issues by providing appropriate solutions and guidance

· Identify recurring issues, track problems, and coordinate for resolution

· Work with internal teams to ensure smooth issue resolution and customer satisfaction

· Provide daily/weekly updates on recurring issues and service status

· Monitor and support GPS/software systems and assist customers with troubleshooting

· Prepare reports and maintain records using Excel, Word, and related tools

· Prepare and deliver basic software demonstrations and customer guidance whenever required

· Follow up with customers to collect feedback and improve service experience





· Visit client locations/site offices whenever required for technical support

Qualifications & Education Requirements

· Diploma / Graduate (BCA, B.Sc Computer, B Com. Electronics, IT or related field preferred)

· Freshers are welcome to apply

· Good computer knowledge and technical understanding required

· Good communication skills in Hindi and English

· Basic knowledge of Microsoft Excel, Word, PowerPoint, Internet, and Email handling

· Basic understanding of computers, mobile devices, SIM/network troubleshooting preferred

· Sincere, hardworking, self-motivated, and willing to learn

· Ability to handle multiple customer queries and coordinate effectively

Preferred Skills

· Good technical knowledge of computers, mobile devices, communication systems, and networks

· Ability to troubleshoot basic technical issues independently

· Good interpersonal and customer handling skills

· Comfortable traveling to client sites when required

· Candidate from Bhusawal/Jalgaon nearby area preferred

Note: Project-specific training will be provided to selected candidates.

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Technical Support Executive (Jaipur)
🏢 Primesys Technologies
📍 Jaipur