About The Banyan

The Banyan Preschool & Daycare is a rapidly growing Early Childhood Education and Corporate Childcare company with a vision to become one of India's most trusted childcare brands.

Organization: The Banyan (Best Group)

Location: All- India

Experience: 3–6+ Years (Freshers can Apply)

Employment: Type: Full-Time

Working Days: 6 days a week

Timings: 9:00 am – 6:00 pm

Role Overview

The Center Supervisor is responsible for overseeing daily center operations, ensuring high-quality childcare services, managing staff, maintaining parent satisfaction, and driving overall center performance in alignment with organizational standards.

Key Responsibilities

1. Center Operations Management

· Oversee day-to-day functioning of the center ensuring smooth operations.

· Maintain a clean, safe, and well-organized environment.

· Ensure the center is always presentable and ready for parent visits.

· Monitor opening and closing procedures and daily checklists.

2. Admissions & Parent Interaction

· Handle parent enquiries and provide detailed information about programs.

· Conduct center tours and explain curriculum and facilities effectively.

· Build strong relationships with parents to ensure trust and satisfaction.

· Address parent concerns in a professional and timely manner.

3. Revenue Growth & Admissions

· Drive and achieve monthly/quarterly admission and revenue targets.

· Plan and execute local marketing, outreach, and lead-generation activities.

· Track inquiries, conversions, and pipeline management using CRM or internal tools.

· Collaborate with the admissions team to improve conversion ratios.





· Analyse revenue trends and create action plans for improvement.

4. Team Management

· Supervise teachers and support staff to ensure smooth coordination.

· Manage staff attendance, punctuality, and daily scheduling.

· Guide and mentor team members to maintain expected standards.

· Ensure staff follow organizational policies, grooming, and behavior standards.

5. Academic Oversight

· Monitor classroom activities and ensure curriculum implementation.

· Support teachers in planning and executing learning activities.

· Ensure teaching quality and child engagement in classrooms.

6. Child Safety & Well-being

· Ensure strict adherence to child safety and supervision protocols.

· Monitor safety practices within classrooms and play areas.

· Ensure timely reporting and documentation of any incidents.

7. Hygiene & Facility Management

· Maintain hygiene and cleanliness across the center.

· Ensure sanitization protocols are followed consistently.

· Coordinate with support staff for daily cleaning and maintenance.

8. Compliance & Documentation

· Maintain accurate records related to admissions, attendance, and operations.

· Ensure adherence to company policies and standard operating procedures.

· Handle reporting and documentation as required by management.

9. Staff Management & Retention





· Supervise daily activities of teaching and non-teaching staff.

· Ensure staff adherence to schedules, performance standards, and center policies.

· Conduct periodic staff evaluations, coaching, and mentoring.

· Manage staff attendance, discipline, and productivity.

· Ensure a positive, collaborative, and professional working environment.

10. Student Management & Retention

· Ensure high levels of student satisfaction and engagement.

· Monitor student progress, feedback, and concerns; resolve issues proactively.

· Conduct retention analysis and implement strategies to minimize dropouts.

· Ensure timely communication with parents/students regarding programs and updates

10. Escalation & Complaint Management

· Act as the first point of contact for handling student/parent complaints.

· Resolve operational or academic issues promptly and professionally.

· Escalate unresolved issues to higher management with proper documentation.

· Maintain an escalation tracker and ensure closure within defined timelines.

11. Required Skills & Competencies

· Strong leadership and team management skills

· Excellent communication and interpersonal abilities

· Valuable problem-solving and decision-making skills

· Ability to handle parents professionally

· Basic knowledge of early childhood education

· Organizational and multitasking abilities

· Preferred Candidate Profile

· Experience in preschool/daycare or education industry

· Comfortable in handling operations and parent interactions

· Positive attitude with a child-centric approach

· Ability to work in a fast-paced environment

📌 Centre Supervisor (Gurugram)
🏢 3A BESTGROUP
📍 Gurugram