ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

- Lead and manage a team of processors, Assistant Managers, and/or Team Leads
- Conduct monthly performance reviews and execute quarterly/annual appraisals
- Drive employee engagement, satisfaction, and retention through proactive strategies
- Stay in touch with the Client at the Process Owner level on a daily basis to review progress
- Champion process improvement initiatives using process excellence methodologies
- Drive automation and transformation initiatives to enhance operational efficiency
- Analyse data and dashboards to identify trends, gaps, and improvement opportunities
- Handle regular cadence calls with onshore stakeholders to review process performance




- Communicate with internal stakeholders to discuss process updates, escalations, and challenges
- Coordinate with support functions (HR, Technology, Compliance) to ensure smooth operations
- Ensure business compliance and adherence to internal controls across teams and processes
- Ensure strict adherence to quality standards, internal controls and organization policies
- Ensure that the quality of the transactions are in compliance with defined procedures and parameters
- Meet defined SLAs for timeliness, accuracy and responsiveness

📌 Manager (Bengaluru)
🏢 EXL
📍 Bengaluru