1. Handling cases (Query / Request / Complaint / Appreciations)
2. Dealing with various internal departments.
3. Offering alternative solutions appropriate with the objective of retaining customer's business.
4. Coordinating, discussing, and handling customers on helpdesk. On calls to handle and resolve escalations within stipulated timelines.
5. Any other responsibility that assigned by manager.
6. Coordinating and working with school under our project
7. Increasing the customers values
Qualification & Requisite:
Any graduate with relevant experience of 2-5 years.
Desired Skills & Qualities:
Excellent verbal and interpersonal skills
High level of focus on work/attention to detail and accuracy
Solid Networking and Presentation Skills
Excellent Communication & Information Management skills.