Why this role exists:

The Merchandise Transformation Associate provides the analytical "engine room" for the squad focused on Merchandise Replenishment and Planning. As Officeworks modernises its operating model, this role solves the challenge of process friction by deep-diving into Supply and Demand data. This role is a data powerhouse, investigating the "as-is" state of retail mechanics and identifying where manual interventions cause inaccuracy, ultimately turning raw data into actionable insights regarding stock flow and pricing elasticity.

Where you will make a difference:

In this role you will:

Diagnostic Mapping & Analysis

- Detailed auditing of current Supply and Demand planning cycles and processes.
- Identify bottlenecks, data gaps, and manual workarounds within the current operating model.
- Investigate the "as-is" state of planning to pinpoint where manual intervention causes inaccuracy.

Data Visualisation & Reporting

- Create and maintain high-impact dashboards to track critical planning metrics.
- Monitor KPIs such as forecast bias, safety stock levels, availability, replenishment efficiency, and promotional effectiveness.
- Turn raw data into visual insights that provide clarity for the squad and broader merchandise teams.

System Optimisation & Process Documentation

- Assist in the functional design and testing of automated planning logic (RELEX/Planning Systems).
- Ensure system logic reflects the unique needs of the Australian retail market to drive better commercial outcomes.
- Draft clear, concise standard operating procedures (SOPs) for the Merchandise and Planning teams.
- Ensure recent, simplified workflows are adopted consistently across the enterprise.

Who you will be working with:

- Internal Partners: Merchandise Squad, Replenishment and Planning teams, Supply Chain,



and IT.
- External Partners: Planning system vendors (e.g. RELAX) and consultants.

What success looks like:

- Process Clarity: Successful delivery of diagnostic mapping and SOP documentation that simplifies workflows.
- Analytical Accuracy: High-impact dashboards that provide accurate visibility into forecast bias and stock availability.
- System Efficiency: Successful testing and implementation of automated planning logic that outperforms legacy processes.
- Strategic Impact: Clear identification of pricing and promotional impacts that drive improved margin and demand outcomes.

How you will lead:

Individual Contributor

- Lives our Officeworks values and behaviours
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour
- Operates in line with applicable Officeworks company policies and Code of Conduct
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop

Qualifications and work experience

Essential

- Education: Bachelors degree in Business, Supply Chain Management, Logistics, Data Analytics or a related field.
- Experience: 3+ years experience in replenishment roles within a retail environment.
- Data Capability: Proven ability to turn raw data into actionable insights and high-impact visualisations.
- Analytical Focus: Sharp eye for retail mechanics, specifically Supply and Demand planning.
- Systems: Familiarity with modern planning systems and automated logic testing.
- Communication: Ability to draft clear, concise documentation for non-technical stakeholders.

Preferred

- Planning Systems: Familiarity with RELEX is a distinct advantage.
- Retail Context: Deep understanding of the Australian retail market and its unique replenishment needs.

📌 Merchandise Transformation Associate (Bengaluru)
🏢 Officeworks
📍 Bengaluru