A credit card that’s out there to make travel happen for people, by converting their everyday expenses into travel experiences. As a Key Accounts, you will play a critical role in managing partner relationships after onboarding, ensuring smooth day-to-day operations, and driving robust business outcomes across sales, fulfilment, and service. This role sits at the intersection of partner management, operations, and analytics, and is ideal for someone who enjoys solving problems, working cross-functionally, and building structure in a fast-moving environment. Partner Support: Act as the primary point of contact for partner brands/sellers to drive smooth day-to-day operations and issue resolution Performance Monitoring: Track partner performance across sales, service, fill rates, cancellations,



and key operational SLAs to identify improvement areas Order Lifecycle Management: Oversee the order journey end-to-end to ensure timely processing, dispatch, delivery, and closure Returns, Claims & Exception Handling: Manage returns, claims, and operational exceptions with partners to ensure quick resolution and minimal customer impact Billing, Reconciliation & Compliance: Drive accurate billing, reconciliation, and partner compliance with agreed commercial and operational processes An undergraduate degree in business, commerce or prior experience in

📌 Key / National Account Manager (Permanent) (Bengaluru)
🏢 Scapia
📍 Bengaluru