Job Title: Fortinet SD-WAN Support Engineer (L2) Location: Bangalore Job Summary: The Fortinet SD-WAN Support Engineer (L2) will provide advanced technical support for Fortinet's SD-WAN solutions, ensuring high availability, performance, and security of the network for enterprise customers. The role involves handling complex issues, troubleshooting, optimization, and configuration tasks, as well as mentoring lower-tier engineers. You will work closely with customers, internal teams, and Fortinet support to resolve high-impact issues and provide expert guidance. Key Responsibilities: Provide L2 Technical Support : Manage complex troubleshooting and provide deep-dive analysis to resolve critical issues within Fortinet's SD-WAN workplace, including routing, traffic steering, and security policies. Advanced Configuration & Optimization : Perform advanced configuration, fine-tuning,



and optimization of Fortinet SD-WAN deployments to ensure optimal performance, reliability, and scalability. Incident Management : Lead resolution of critical incidents, coordinate across teams, and engage with Fortinet TAC (Technical Assistance Center) if required for bug fixes or firmware issues. Performance Monitoring & Reporting : Monitor SD-WAN performance using Forti Manager/Forti Analyzer or other tools and provide regular reports to customers on uptime, latency, and traffic patterns. Firewall & Security Integration : Integrate SD-WAN configurations with security policies, including NGFW (Next-Generation Firewall) features, UTM, IPSec VPNs, and SSL VPNs. Documentation & Knowledge

📌 Fortinet Sd-Wan Support Engineer (Bengaluru)
🏢 TalentPro India HR Private
📍 Bengaluru