Product Support Analyst SteelEye is a fast-moving B2B RegTech company helping financial institutions meet regulatory obligations through integrated trade and communications surveillance, reporting, and data-driven compliance tools. Our technology supports compliance, prevents market abuse, and builds trust in financial markets. We are committed to building a diverse, equitable, and inclusive workplace where different backgrounds, perspectives, and experiences are valued. As a Product Support Analyst, you will be the primary technical contact for clients, managing with an integrated surveillance platform used by financial firms worldwide. Build expertise in FinTech, RegTech, compliance workflows, and data-led support. Support international clients through product guidance, training, and As this is a global role, this role has variable shift patterns with day and night shifts expected. Client Support & Incident Management: Act as the first point of contact for product queries, log and prioritise issues, troubleshoot problems, and guide clients to resolution. Full Lifecycle Incident Handling: Reproduce issues, support root cause analysis, coordinate fixes with technical teams, and document resolutions. Product Expertise & Training: Build strong knowledge of SteelEye’s platform, maintain support content, and deliver client or internal training. Identify recurring issues,



suggest process or product improvements, test releases, and share best practices. KEY SKILLS AND EXPERIENCE: Knowledge/Experience (Technical & Domain): ~2+ years in product or technical support, ideally in FinTech. (Strong troubleshooting skills and experience with ticketing or CRM tools such as JIRA, Zendesk, or Salesforce. (Knowledge of QA, incident management, bug tracking, root cause analysis, and working with Engineering or SRE/DevOps teams. (Fluent English; additional languages are desirable. ~ SQL, scripting, command-line tools, Linux/Unix, cloud platforms, or monitoring tools are desirable. ~ Understanding of financial services, regulatory reporting, trade surveillance, or communications compliance is highly desirable. ~ Experience with support best practices, user training, documentation, or product adoption is a plus. ~ Agile and distributed team experience is desirable. Personal Attributes/Qualities: Clear communicator who can explain technical topics to non-technical users. (Team-oriented, flexible, and effective in a fast-paced environment. (Desirable Attributes: Stakeholder management, creative problem-solving, mentoring, or small project leadership experience. This role offers the chance to support leading financial firms, grow deep RegTech First Stage Overview Interview with Head of Support

📌 Technical Product Analyst (Bengaluru)
🏢 SteelEye
📍 Bengaluru