Urgent Hiring | BMC Remedy L2 Support Engineer | Gurgaon (Work from Office)
Are you an experienced BMC Remedy / BMC Helix ITSM professional looking for your next chance
Digivance Solutions is hiring a BMC Remedy L2 Support Engineer for an exciting enterprise support role.
Location: Gurgaon (Work from Office)
Experience: 3+ Years
Key Responsibilities
- Provide L2 operational support for BMC Remedy/Helix ITSM applications.
- Perform Remedy administration, configuration, customization, and troubleshooting.
- Handle REST API and Web Services integrations.
- Conduct System Integration Testing (SIT) for new integrations.
- Analyze logs and resolve application/server-level issues.
- Support Incident, Problem, and Change Management.
- Create Knowledge Base (KB) articles and SOP documentation.
- Coordinate with L3 teams, vendors, and business users for issue resolution.
Required Skills
- 3+ years of hands-on experience in BMC Remedy/Helix ITSM L2 Support.
- Strong experience with BMC Remedy/Helix ITSM (20.x or above).
- Hands-on expertise in AR System Administration, configuration, and customization.
- Experience with REST APIs, Web Services, and Remedy integrations.
- Strong understanding of ITIL processes and Remedy fundamentals.
- Experience troubleshooting Remedy application and server-level issues.
- Working knowledge of Linux/UNIX commands.
- Excellent analytical, troubleshooting, and communication skills.
Good to Have
- Helix Dashboards
- Red Hat OpenShift (OCP)
- IBM Netcool
- Oracle Database
Qualification: Bachelor's degree in Engineering, Computer Science, IT, or an equivalent discipline.