Product Onboarding, Training & Support Specialist

Location: Remote

Working Hours: Overlap with both India & USA business hours

12th Wonder is looking for a customer-focused professional to help customers successfully adopt and use our solutions through onboarding, training, and ongoing support.

Responsibilities:

- Conduct customer onboarding and product training sessions.
- Guide users on product adoption and best practices.
- Provide Tier 1 & Tier 2 product support and troubleshooting.
- Create and maintain training materials, user guides, and knowledge base articles.
- Collaborate with Product, Engineering, and Customer Success teams.
- Track customer feedback and identify opportunities for improvement.
- Assist with testing and validation of new product features.

Requirements:

- 2+ years of experience in Customer Success,



Product Training, Technical Support, Software Implementation, or a similar role.
- Strong communication, presentation, and troubleshooting skills.
- Ability to explain technical concepts in a easy, user-friendly manner.
- Experience supporting SaaS, cloud-based, or enterprise software is preferred.
- Bachelor's degree or equivalent experience.

Why Join Us

- Work with global teams across India and the USA.
- Fully remote opportunity.
- Exposure to innovative SaaS products.
- Collaborative and growth-oriented work environment.

Interested

Share your resume at [HIDDEN TEXT] or apply through LinkedIn.

📌 Product onboarding, Support and training (Pune)
🏢 12th Wonder
📍 Pune