Role Description

Technology Landscape Tools full skill

Packaging Deployment

Microsoft Intune Win32 packaging intunewin

PatchMyPC primary automation layer

PowerShell PSADT SCCM legacy

Security Control

VirusTotal malware hash verification

AppLocker WDAC App Control

ITSM Orchestration

ServiceNow RITM SCTASK CHG

Detection rules metadata and supersedence

Toolset requirements

PSAppDeployToolkit

Microsoft Win32 Content Prep Tool

IntuneWinAppUtil

USSFUniversal Silent Switch Finder

ORCAInstEd

PatchMyPC

BAND P3 Senior Support Engineer SME Senior Level 2 SME 58 years

The Application Packaging role at Band P3 Senior Support Engineer SME is the subjectmatter expert for application packaging and release management independently resolving complex and escalated issues performing rootcause analysis and mentoring junior engineers while driving automation and knowledge reuse to shiftleft ticket volume

Tools Technology Exposure

Strong administrationlevel command of the landscape above including PowerShell scripting where applicable

Handson Experience Required

Solid independent handson experience typically 58 years in

Win32 Intune packaging detection rules and supersedence

PatchMyPC catalog evaluation onboarding and publishing to Intune

Security assessment malware hash verification VirusTotal and App Control AppLocker WDAC





QA UAT gating and controlled release to production with rollback readiness

PowerShell PSADT scripting and ServiceNowintegrated lifecycle tracking

Typical experience 58 years

Key Activities Responsibilities

Independently delivers the full operational scope listed under Band P2 with emphasis on complex escalated and rootcause cases In addition the P3 SME

Resolves complex and escalated incidents independently including rootcause analysis

Acts as the first point of escalation within the skill provides technical guidance and mentoring to P2 engineers

Authors and refines SOPs runbooks and knowledge articles

Identifies and builds automation selfheal opportunities to shiftleft volume

Performs quality assurance of tickets and supports problem and majorincident management

Certifications Qualifications

ITIL 4 Foundation is expected across all bands Managing Professional desirable at P4 Strategic Leader desirable at P5 Product certifications scale with band associate at P2 specialty at P3 expert at P4 architect at P5 Relevant certifications for this skill

MD102 Endpoint Administrator

Microsoft SCCM MECM

PatchMyPC product training

PowerShell App Deployment Toolkit PSADT

Skills: Servicenow, Orca, Microsoft Intune, Sccm, Powershell

Experience: 5.00-7.00 Years

📌 Specialist - Architecture (Bengaluru)
🏢 LTM
📍 Bengaluru