- Improves customer service quality translate customer requirements into proposals and orders.
- Take ownership of the end-to-end process and communicate with all stakeholders.
- Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc during proposal and order execution.
- Manages processes supporting that proposal and order handling is fulfilling our customers expectations (Response time/Quality/DIFOT) and increases customer engagement.
- Build good relations with customers, Customer Relations Representatives and colleagues overseas.
- Communicate, handle, and organize parts and service cases within the organization.
- Translate customer requirements into proposals and orders.
- Drive export control.
- Contribute to cross-team knowledge s sharing of best practices.
- Co-ordination with Purchase department or vendors directly for vendor offers.




- Effective way of doing Costing, Preparation of Techno Commercial proposal, Order release.
- Ensuring quality timeliness of proposal/Order deliverables.
- Co-ordination with Engineering for product validation
- Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
- Handles claims, minimizing potential negative impact towards our customer.
- Follows-up on Overdue receivables.

We offer

- A global network of supportive colleagues and growth opportunities
- We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

Skills: Project Coordination, Data Analysis, Proposal Writing, Client Communication, Contract Management, Order Processing

Experience: 4.00-7.00 Years

📌 Proposal & Order Execution Specialist (Chennai)
🏢 FLSmidth Cement
📍 Chennai