- Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Follow up customer calls made wherever is necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
Skills: Customer Care, Customer Support, Customer Satisfaction, Customer Support Executive, Customer Service