- Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
- Provide technical support for level-one escalation issues via help desk.
- Should multitask and meet specific goals set by supervisors and the managers.
Qualifications:
- Diploma,Graduates Post Graduates
Skills :
- Excellent written and verbal communication skills in the English language.
- Able to speak in Hindi(added advantage)
- Ability to work well with a team in a quick-paced, constantly changing environment
- Outstanding customer service skills and a dedication to provide a great customer service
- Reliable to work in rotational shifts and to complete work as per expectations.
- Ability to multi-task and meet specific goals set by supervisors and management.
Role: Technical Support - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Skills: customer experience management , Isms, BPO IT , Supervisor, Trouble Shooting, Help Desk, Management, Technical Support, Customer Service
Experience: 0.00-3.00 Years
📌 Technical Support Voice - Diya Systems (Mangalore)
🏢 Glowtouch Technologies Private
📍 Mangalore
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