Job description:

- Effective workforce management cycle
- Experience in handling and implementing WFM solutions to the recent projects
- Process of forecasting and improving the forecast accuracy
- Describe the impact of seasonality and week of month factor on forecasting
- Long term and short term planning (Forecasting and resource requirements)
- Ideal staffing model review (Weekly)
- Account level performance (SLA, Volume, AHT and staffing)
- Attrition and shrinkage management
- Attend weekly meeting with the OPS and the team
- People management (For leaves, assigning works etc.)

Qualifications: Graduates & Above

Experience : 5 +years

Role: Operations Manager

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Skills: Application Development, Isms, Managment, Staffing, Ites, Wfm, Web Development, Workforce Management, Technical Support

Experience: 5.00-8.00 Years

📌 Lead - WFM - Diya Systems (Mangalore)
🏢 Glowtouch Technologies Private
📍 Mangalore