- Overall responsible for service revenues from area.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through employees.
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 600 units.
- Enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with Customers.
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area.
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters.
- Monitor Employees daily activity.
- Monitor PPM activities and avoid Missed services.
- Carry out Annual equipment survey (AES) of the elevators as per suggestive list.
- Schedule and plan for Return Audit copies and AES Copies as per plan
- Plan non-Price visit to customer.
- Visit job sites,



Periodical visits to all Key customers and maintain CRM.
- Receivable Management day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation.
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.
- Should have 8 to 12 years experience in customer handling role.
- Valuable communication & customer service skills
- Should be hands on with MS office.
- Should have good analytical skills.
- Manage a portfolio of elevator units through maintaining good working relationships with existing customers
- Serve as primary contact for timely resolution of customer needs surrounding inquiries
- Develop build-on repair and modernization sales through networking, bids and tenders
- Develop your own sales strategy to achieve sales targets, ensuring profitability
- Use Otis sales tools to effectively track opportunities, pipeline, and forecast

📌 Field Supervisor (Bengaluru)
🏢 Otis
📍 Bengaluru