Brief roles and responsibilities of resources are as given-
- Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime.
- Contact branches end users to understand the problem while identifying fault.
- Allocate the down-call to all concerned Zonal engineers for immediate action.
- Responsible for all technical issues concerning the network.
- Point of contact for all technical queries and fault resolution.
- Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime.
- To provide all kind of SLA reports to the designated