About the RoleWhat You’ll Do:
- Overviewing service delivery activities for the assigned team, by using developed tools or creation of the new ones
- Driving work discipline and productivity targets
- Participating in the due diligence process for escalation
- Managing effective work plans, backup structure, cross training of the team members
- Supporting employees and stakeholders with operational knowledge, providing guidelines and supporting queries resolution.
- Keeping up to date revision of operational trackers (access, exceptions, SPOCs, KPIs etc)
- Sharing feedbacks (both positive and constructive) to direct employees
- Managing holiday and bank holiday planning
- Driving service excellence by high communication standards
- Seeking operational improvements
What You'll Need:
- Bachelor’s Degree with 6-7 years of relevant experience in finance area
- Documented 1-2 years of team or process management experience
- Organizational skills with strong high discipline
- Understanding of SLA/KPI report
- Ability to use existing procedures to solve standard problems.
- Experience in building relationships
- Valuable knowledge on MS Office products including Word, PowerPoint, Excel and Outlook.
- Task oriented and self-motivated, with ability to prioritize issues
Company Perks and benefits:
- Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
- Accident & Term life Insurance for all employees.
- Food & Snacks: Free Meals & snacks are provided in all shifts.
- Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
- Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
- Entertainmen
📌 Ptp Supervisor (Hyderabad)
🏢 Cbre
📍 Hyderabad
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