Key Responsibilities:
- Act as the primary point of contact for key clients for all operational requirements.
- Coordinate and follow up with internal departments (logistics, procurement, accounts, etc.) to ensure timely execution of client deliverables.
- Monitor daily operations and resolve issues to maintain smooth workflows.
- Manage end-to-end order processing, documentation, dispatch, and delivery follow-ups.
- Maintain and update client records, job sheets, and MIS reports accurately.
- Track and report operational performance and highlight delays or concerns proactively.
- Ensure adherence to company policies, service-level agreements (SLAs), and quality standards.
- Address client queries or complaints promptly and effectively.
- Identify opportunities to improve operational efficiency and client satisfaction.
- Assist in billing coordination, payment follow-ups, and account reconciliation related to key clients.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Advantages:
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (preferred)
Experience:
- Key Account Executive: 2 years (preferred)