Responsibilities:
- Assist clients with banking transactions and related services.
- Ensure compliance with banking regulations, guidelines, and internal policies.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to higher support teams when necessary.
- Coordinate with internal departments to resolve customer concerns.
- Strive to meet service level agreements (SLAs) and response timelines.
- Continuously work to improve customer satisfaction and service quality.
Qualifications & Skills:
Bachelor’s degree in any discipline
Strong communication & problem-solving abilities