Would you like to be part of a team that delivers high-quality support to our customers?
Would you like the chance to learn cutting-edge administrative skills?
About our Team
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role
You will take ownership for orders from internal customers for a range of our products including publications, journals and books. You will oversee the ordering processes to ensure successful and on-time delivery. You will have the opportunity to learn, develop and create complex reports for sharing insights and knowledge.
Main Activities and Responsibilities
1. Maintain and create customer accounts in relevant systems.
4.
Adhering to Business/Process requirements as per SOP/Training Module.
5. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
6. Support or lead small scale process improvements
7. Adhere to the Quality Auditing process, whenever required for the team
Requirements:
- Functional and Technical _Competencies_
1. Work effectively in a team environment
2. Excellent verbal, written and interpersonal communication skills
3. Highly flexible and welcome change/improvements
4. Intermediate Analytical and Problem-Solving Skills
5. Keen to details and above average comprehension
6. Reports generation & analysis
7. Basic documentation and process mapping skills
8. PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers. Proficient in MS Office tools (Excel, Word, PowerPoint, Visio, etc.)
9. Exp
📌 Data Ops Associate (Chennai)
🏢 Elsevier
📍 Chennai
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