fficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise recent strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.





In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions. These include:
Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Health insurance

Schedule:
- Day shift

Supplemental pay types:
- Performance bonus

Education:
- Bachelor's (preferred)

Experience:
- Customer relationship management: 1 year (required)
- total work: 2 years (required)
- Customer service: 1 year (required)

Language:
- Hindi (preferred)
- English (required)

Work Location: In person

Speak with the employer

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📌 Customer Care Executive @ Ahmedabad
🏢 KK HR Services
📍 Ahmedabad