Requirements and Skills:
Strong working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools

Must have their Desktop or Laptop

Responsibilities:
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)




- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about recent features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and

Marketing teams.
- Assist in training Junior Customer Support Representatives.

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:
- Day shift

Work Location: In person

📌 Inside Sales Executive (Bhopal)
🏢 eduTinker
📍 Bhopal