At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn current skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?
- Should have knowledge of KYC.Work on daily inventory towards cases related to onboarding.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Carry out Due Diligence activities to ensure timely onboarding of merchants
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met




- Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.

Minimum Qualifications
- Graduate/post-graduate.
- Relevant experience an advantage.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Relevant experience in servicing India Merchants will be preferable
- Ability to take independent decision in line with policy/process & meet stringent deadlines.
- Strong focus on KPI’s (Occupanc

📌 Executive-operations (Gurugram)
🏢 American Express
📍 Gurugram