SOL Brand Solutions Pvt Ltd. is a leading global exhibitions, events and branding agency in India, France, Germany, and the USA. We also have an arm dedicated to Branding and Digital as well as a presence in Events.
We are hiring experienced and committed people for our Client Servicing team. If you're dedicated and ambitious, and know how to keep clients’ requirements at the core of your job, SOL Brand Solutions Pvt Ltd. is an excellent place to grow your career.
Responsibilities:
- Introduce our company and its services to leads given to you
- Maintain a detailed record of each lead and its status
- Interact with clients, understand their requirements and coordinate with the design team to get a proposal made
- Make presentations and quotations
- Go and meet the client and present the designs and gather feedback
- Work with the MD closely and handle all the tasks related to the MD office and his key clients
- Travel for the show to oversee smooth execution
- Handling and managing and keeping sale lead sheet updated
- Calling sales leads and taking detailed brief and coordinating with design team and production team
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
Qualifications:
- Prior experience in customer facing roles
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn recent software qu