1. Role Summary / Job PurposeThe Senior Field Coordinator coordinates the global field workforce across internal technicians, Customer Integrated Contractors (CICs), partners, and vendors. The role supports onboarding, workforce readiness, utilization monitoring, technician engagement, reporting, governance, partner coordination, and operational excellence across APAC, EMEA, and the Americas.2. Key ResponsibilitiesCoordinate technician and CIC onboarding across regions.Maintain workforce records, dashboards, and operational trackers.Monitor technician utilization and workforce readiness.Track certifications, training, and skill matrix compliance.Coordinate Field Force Ambassador (FFA) engagement activities and surveys.Support customer transition projects through resource planning and readiness tracking.Coordinate partner workforce availability and coverage.Track travel, labor, and operational cost reports.Coordinate technician payment, overtime, and travel expense governance.Prepare executive dashboards and KPI reports.3. Required SkillsTechnical SkillsMicrosoft ExcelPower BIReportingDashboard ManagementWorkforce AnalyticsFunctional SkillsField Services OperationsWorkforce CoordinationOnboardingStakeholder ManagementProcess ComplianceCommunication4.



Tools / Systems / Technical KnowledgeMicrosoft ExcelPower BIMicrosoft OfficeServiceNowWorkforce Management SystemsReporting Dashboards5. Decision-Making AuthorityPrioritize operational activities, maintain workforce data accuracy, coordinate onboarding, escalate risks, and recommend utilization or process improvements.6. Problem-Solving ComplexityModerate complexity involving cross-functional coordination, workforce planning, reporting accuracy, onboarding bottlenecks, and operational issue resolution.7. Stakeholder Management / InfluenceGlobal Field Services Leadership, Regional Delivery Managers, Operations, Talent Acquisition, HR, Finance, Procurement, Vendors, Partners, Customers, Field Technicians, and CICs. Non-direct client interaction with regular cross-functional collaboration.8. Education & Certification RequirementsMandatoryBachelor's Degree in Business, Operations, Engineering, Information Technology, or a related field.PreferredITIL Foundation CertificationOEM Certifications (Dell, Lenovo, HP)Advanced Microsoft Excel or Power BI Certifications9. Experience Requirements4–6 years of experience in Field Services Operations, Workforce Coordination, Service Delivery, Global Operations, or Workforce Management in a multi-region setting.

📌 Senior Coordinator (Sahibzada Ajit Singh Nagar)
🏢 AVASO Technology Solutions
📍 Sahibzada Ajit Singh Nagar