Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence- WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionClient EngagementInteract with key client stakeholders to understand project requests and business needs, andcommunicate project progress/challengesServe as the primary POC for project-related communication to discuss/decide projecttimelines/scope and collect feedbackUndertake teleconference-based project kick-off calls and review meetingsIdentify risks /issues and escalate to the reporting manager (RM) and/or Client Lead (CL)Identify up-selling/cross-selling opportunities in conjunction with the CL/RMParticipate in business proposals and recent client pitch-decks to attract new business prospectsand enhance business growthTeam and Career ManagementDisplay exceptional project/team management skills maintaining high levels of motivation andwork ethic among team membersHandle difficult situations such as dissatisfaction/disagreement among team members andescalate to RM,



when essentialFunction as the performance appraiser of 2–5 junior team members and be responsible for theiroverall career managementTraining and Organisational InitiativesContribute to different organisational tasks such as hiring, training, and other organisationalinitiativesPreferred Skills & ExperienceMarket research and/or consulting experience of 5–10 years; experience in procurement andcommercial research/strategies is preferredG ood understanding and knowledge of the Life Sciences industry and dynamics; educationalqualification in life sciences will be preferred, but not essentialThrough knowledge of various secondary and primary research methodologies (includingdatabases such as LexisNexis and Thomson)Through knowledge of various secondary and primary research methodologies (includingdatabases such as Thomson and LexisNexis)Understanding of industry dynamics such as KPIs and frameworks such as SWOT analysis, Porter’sFive Forces, and GE-McKinsey MatrixPotential of handling a large team of 10-15 employees as a single point of contact for their dailyoperational needs as well as overall needs related to career aspiration, performance,expectations, team building etc.Team playerMotivated, fast thinking, energetic person with strong business acumenMotivated and dynamic person with strong business acumenWork in demanding and high-pressure situations without compromising on work quality andtimelinesResult oriented, self-driven, and solution seekerExcellent communication skills, both written and verbalAbility to do multitasking with easeAbility to take tough/difficult decisions with reason and logicPatient, calm, and composed demeanourHigh value system, and fair and judicious in decision-makingPerseverant and ‘can do’ attitudeProactive in reaching out to others beyond his immediate area of responsibility to help/assistAble to lead by exampleSubject-matter-expert who can indulge in unprompted knowledge-sharingEfficient in handling difficult client and people situations

📌 Assistant Manager (Kanpur)
🏢 WNS
📍 Kanpur