Accountability & Responsibilities of Role:
- Make outbound calls to prospective customers from provided databases or marketing-generated leads.
- Understand customer needs and qualify leads to pitch appropriate products or services.
- Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.
- Accurately document customer interactions and outcomes in the CRM system.
- Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.
- Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.
- Stay informed on product features, promotions, industry trends, and competitor offerings.
Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.