Work Details:
- Working Days: 5 days a week
- Weekly Offs: 2 rotational week-offs
- Shift Timing: 24/7 rotational shifts
We are hiring Senior Customer Service Representatives for an international voice process. The role involves handling customer calls, resolving queries, and ensuring a high level of customer satisfaction.
Eligibility Criteria:
- Qualification: HSC or Graduate
- Experience: Minimum 6 months or more in an international BPO
- Strong verbal communication skills in English
- Ability to work in a 24/7 rotational shift workplace
Assessment & Interview Process:
- Interview Rounds:
- HR Round
- AMCAT
- Multichat Writex
- Operations Round
- Typing Test (35 WPM net speed with 90% accuracy)
- AMCAT / Multichat Writex Score: Cluster 1 (C1) or Cluster 2 (C2)
- All assessments must be completed before the Operations Round