About the Role:
- Maintain TAT of 8 hours for Priority cases and 24 hours resolution and 90% to be turn around as per SLA
- Data quality to be maintained at 99%
- Ensuring self audits are done before processing (or) changes on WRP and SFDC
- Efficient workflow management and prioritization of cases and referrals
- Individual productivity targets are met consistently - Overall team's average for Cases/Referrals and Accounts Creations
- All activities done right at the first time to avoid rework and escalations
- Stakeholder/Client escalations to ensure not to have more than 1 escalations in a quarter
- Contribute towards NPS by improving Customer Billing Experience
- Ensure billing and shipping details matches the data provided by the requestor
- Ensure correct e-billing contacts are set up. When a contact is removed ensure that there is a confirmation from client
- Ensure tax classifications are set up correctly & exemptions documents maintained as applicable.
About You:
- Stabilization and Support Growth
- Experience - 0 to 1 year
- Work towards stabilizing the transitioned processes with minimum disruptions resulting from efficient productivity and quality management by being determined, focused and adaptable.
- Ensuring that all the scheduled trainings are attended without fail by managing shifts and leaves appropriately
- Customer Accounts to be created & modified as per the request.
- Work closely with Order Management Team to get the order processed by completing Customer Master work on time.
LI-MM1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits f