Key Responsibilities:
- Issue Resolution: Resolve customer complaints, concerns, or service issues promptly by understanding their needs and providing effective solutions.
- Product Knowledge: Stay updated with the company’s products, services, and policies to provide accurate information and guidance to customers.
- Customer Interaction: Provide clear, concise, and accurate information to customers regarding products, services, billing inquiries, and technical issues.
- Service Quality: Maintain high-quality service by adhering to company guidelines, ensuring timely responses, and following established processes.
- Documentation: Accurately log customer interactions in the CRM system, ensuring all information is captured for follow-up and reporting purposes.
- Upsell/Cross-sell: Where applicable, promote additional services or products to customers, contributing to sales and revenue growth.
- Feedback Management: Collect customer feedback and escalate any recurring issues to management for continuous improvement of products or services.
- Team Collaboration:



Collaborate with team members and other departments to ensure smooth service delivery and meet customer needs.

Qualifications:
- Education: High School Diploma or equivalent; Bachelor’s degree preferred.
- Experience: Previous experience in customer service, preferably in a BPO or call center environment.
- Skills:
- Strong verbal and written communication skills.
- Active listening and problem-solving abilities.
- Ability to work under pressure and handle difficult customer situations.
- Time management and organizational skills.
- Basic knowledge of the company’s services/products is a plus.
- Personal Attributes:
- Customer-focused with a positive and helpful attitude.
- Adaptable to changing environments and able to learn quickly.
- Strong interpersonal skills and team player.
- Patience, empathy, and a positive understanding of customer needs.
- Ability to multitask and manage time efficiently.

Job Types: Fu

📌 Customer Support Executive (Noida)
🏢 Vidya Bridge
📍 Noida