Job Title
- Customer Service Representative (US Voice Process)

Location
- Powai, Andheri, Goregaon

Salary
- upto 35 to 45k (based on last drawn) plus incentives

Experience
- 0-6 months exp (Salary will be upto 25k)
- 6 months to 1 year (salary will be 30k)
- 1 year to 3 year (salary will be upto 37k)
- 3.5 years+ (salary will be upto 42k)

Qualification
- HSC/Graduate

Shift timings
- 6:30pm to 9:30am (any 9 hrs shift), Sat sun fixed week off

cab facility available
- Connect on call or via whatsapp to know more about the requirements_
- 9555655548_

US process

Roles and Responsibilities:
- Agents shall respond to general questions or take information received via both inbound calls from Callers and outbound calls related to a Prescription Drug Plan Program.
- Calls will result from an outbound dialing system provided by Customer to be used on specific outbound calling campaigns mutually agreed.
- In general, agents will discuss questions related to, but not limited to, health benefits, eligibility status/use, claims inquiries, requests for member materials,



primary care physician changes, prescription coverage, prescription benefits.
- Agents or supervisors may also make manual follow-up outbound calls in response to the caller's initial contact or shall perform offline activities including:
- Callbacks. Vendor is required to manually call back Callers as part of both the client Experience Survey and Call Quality program.
- During System Downtime, Agents may be required to document caller information using manual downtime forms
- Vendor shall ensure that adequate personnel are provided so that Customer's escalations are immediately addressed within twenty-four (24) business hours.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages:
- Commuter assistance
- Provident Fund

Schedule:
- Fixed shift
- Night shift
- US shift

Supplemental Pay:
- Performance bonus

Education:
- Higher Secondary(12th Pass) (preferred)

Experience:
- tota

📌 International Customer Service (Mumbai City)
🏢 Crescare Solutions
📍 Mumbai City