Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
- Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates.

Non voice coordinator
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.

Voice coordinator
- Respond to queries from the employees of the corporate over Phone
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.

Job Types: Full-time, Permanent

Pay: ₹114,000.00 - ₹300,000.00 per year

Perks:
- Cell phone reimbursement
- Provident Fund

Experience:
- Customer service: 1 year (required)

Work Location: In person

📌 CRM Executive (Pune)
🏢 MEDI ASSIST INSURANCE TPA PRIVATE
📍 Pune