Company Introduction:
- A dynamic foreign company from the Australian telecommunications industry.
- Multi-awards winner, recognized for excellence in our field.
- Fastest-growing company in Australia and APAC.
- Great promotion opportunities that acknowledge and reward your hard work.
- Supportive working environment and diverse culture.
Qualifications:
- Bachelor's (preferred).
- Work experience (voice/chat/non-voice) (minimum 1 year or above) specifically in Sales Process/Customer service/BPO.
- Excellent negotiation, customer service and sales skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organizes, and prioritizes work.
Responsibilities:
- Maintaining high sales conversion of sales enquiries on Inbound/Outbound calls.
- To gain product knowledge by handling support tasks before moving into sales.
- Ensure highest level of customer satisfaction on support enquiries via inbound calls/chats.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Troubleshooting customer issues and answering customer queries.
- Work with internal departments to meet customer's needs.
- Data entry in various platforms.
Job Types: Full time, Permanent
Job Type: Permanent
Pay: ₹18,000.00 - ₹25,000.00 CTC per month
Pay: ₹18,000.00 - ₹26,000.00 per month
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (required)
Experience:
- total work: 1 year (required)
- Customer service: 1 year (required)
Language:
- English (required)
- Hindi (required)
Location:
- Mohali, Punjab (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)