Should be having minimum 7-8 Years of experience
- Should be Graduate in IT stream or equivalent qualification
- Should be comfortable for rotational shifts
- Positive knowledge of Hardware and software related issues for Desktop/Laptops.
- Good troubleshooting skills for desktop/Laptop/windows/Mailing System/Network printer etc.
- Should be comfortable for on-site and phone support, Printer support, Backup system support, Updating current infrastructure, Deployment of new infrastructure
- Good knowledge on various technologies: Microsoft Operating Systems 10/11, Microsoft Office products(Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.
- Good knowledge of servers DC, ADC, File servers and permissions (Training/Certification on Microsoft product will be preferred)
- Good knowledge of LAN, WAN connectivity, IP subnet and Network protocol (Training/Certification on Network will be preferred)
- Maintain overall ownership of end user's issues/request and to ensure resolution in defined TAT




- Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation
- Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc
- Record incident resolutions in the Service Desk tool
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
- Monitor daily activities
- Ability to work independently and in a team environment
- Ability to communicate well with internal and external contacts

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:
- Food provided
- Health insurance

Schedule:
- Rotational shift

Supplemental Pay:
- Performance bonus

Experience:
- total work: 5 years (required)

Work Location: In person

📌 System Administrator (Sahibzada Ajit Singh Nagar)
🏢 Knack Global
📍 Sahibzada Ajit Singh Nagar