a. Patient oriented:
- Taking valuable care of patients
- Handling patient queries
- Assist patients with wheelchair facility
- Help visitors with IP patient details during visiting hours/ at any time needed.
- Appointment booking & scheduling
- Providing appropriate information on all hospital facilities and services
- Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
- Taking care of cluster keys.
- Being up-to-date with Doctors leave & the respective circulars.
- Transferring & connecting all phone calls.
- Providing hospital staff assistance with phone no’s
- Receiving written complaints of patients.
- Shall handle OPD related enquiries- Telephonic and personal
- Shall give information on OPD
- Shall give information on Health Check Packages
- Shall give information on Diagnostic Services
- Shall give information on OPD timings.
- Shall direct to the concerned department for the service
- Shall help regarding where to collect the reports

b. Inventory oriented:
- Daily check of inventory




- Indenting of stock as per the requirement
- Showing acknowledgement & transfer of stock
- Showing consumption of used items
- Keeping inventory up-to-date

c. Medication related: Not Applicable

d. Department related:
- Maintenance of records and registers for the department
- Keeping all necessary updates related to department
- Preparing the monthly reports of the respective clusters
- Checking OPD consultation rooms for cleanliness and stationary available.

a. Technical know how:
- Detailed knowledge about facilities and services
- Basic knowledge about HIS

b. Alertness:
- Comfort level of the patient
- Patient safety
- Doctors available in the OPD
- Expected time of doctors arrival

c. Interpersonal skills:
- Good communication with patients, doctors, front office & colleagues
- Telephone etiquettes
- Polite & courteous

d. Basic Emergency training:
- Requires training in patient safety & wheel chair management
- Requires trai

📌 Senior Officer Patient Care (Thane)
🏢 Jupiter Hospital
📍 Thane