Company Overview

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

Experience Required: 6-10 years.

Job Description

End-to-end Project Planning and Coordination (Activities and Resources)
Responsible for overall project processes and deliverables
Project onboarding, daily tracking of performance, proactive communication and escalation management
Drive the highest level of customer satisfaction and be a customer-referenceable account.
Issue identification, resolution and stakeholder management
Project kick-off, weekly governance, documentation, reports and dashboards
Partnership with customers and stakeholders with a customer-focused mindset




Process and Service Improvement and Identification of new business opportunities
BGV, Compliance, training and onboarding as per customer process
Timely escalation to internal teams to take necessary actions.
Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.
Daily status reporting to SDM
Quality control, knowledge management, and best-practice sharing.
IT Operations and Service Operation
Handling Change Requests in Project Management
Maintain Project documentation and course folders, SLA, PMS

Skillset

Bachelor of Technology in Computer Science or related field
Information Technology Infrastructure Library (ITIL) Certified
PMP or PRINCE2 certified (positive to have)

📌 Program Manager (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar