Position Purpose:
The CRM Analytics Specialist is responsible for designing, delivering, and continuously improving analytics and insights across Fluidra’s Salesforce CRM ecosystem.
The role focuses on transforming CRM data into actionable insights to support decision-making across sales, service, and marketing processes.
This position acts as a key analytics expert within the Global Salesforce CRM Center of Excellence, ensuring consistent, scalable, and business-driven reporting and analytics solutions.

Major/key accountability:
Main Assignments:
Act as a subject matter expert for CRM Analytics (Tableau Next / Einstein Analytics) within the Salesforce ecosystem.
Design, build, and maintain dashboards, datasets, and data models supporting Sales, Service, and Marketing use cases.
Translate business questions and KPIs into meaningful analytics and visualizations.
Collaborate with business stakeholders to define metrics, reporting needs, and success criteria.
Work closely with Salesforce, data, and integration teams to ensure data quality, consistency, and availability.




Support analytics use cases across multiple Salesforce Clouds.
Ensure analytics solutions follow Global Salesforce CRM CoE standards and governance.
Other Assignments:
Support cross-functional analytics initiatives involving CRM and enterprise data platforms.
Contribute to documentation, best practices, and analytics enablement.
Continuously optimize performance, usability, and adoption of analytics solutions.
Measures:
Accuracy, relevance, and reliability of CRM analytics outputs.
Adoption and usage of dashboards and reports.
Stakeholder satisfaction and business value delivered.
Alignment with data governance and platform standards.
Reduction of manual reporting and data inconsistencies.
Scope:
Fluidra’s NAM Salesforce CRM and CRM Analytics / Tableau Next platforms.
Analytics across Sales, Service, and Marketing domains.
Support of NAM business unit
Authority/decision making
Design and configuration

📌 CRM Analytics Specialist (India)
🏢 Fluidra Technologies Private
📍 India