Job Description

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Please find below Job description

Job Description SAP APO Consultant

Experience in SAP APO / SAP SCM support, production support, AMS, or implementation/support environments.
Job Summary
We are looking for an experienced SAP APO Support Consultant with solid hands-on expertise in SAP APO / SCM, focused on production support, incident resolution, monitoring, integration stability, planning process support, and continuous improvement.
The consultant will provide L2/L3 SAP APO support for the Canada operation, covering key areas such as CIF integration, CCR reconciliation, queue monitoring, process chains, APO jobs, PP/DS, Detailed Scheduling Planning Board, APO master data, setup matrix, sanity checks, and recurring operational activities.
The role requires strong troubleshooting skills, experience working in SLA-driven support environments, and the ability to collaborate with business users, ECC functional teams, Basis, ABAP, integration teams, and external planning platforms such as O9, where applicable.
Key Responsibilities
1.



SAP APO Production Support
Provide L2/L3 production support for SAP APO / SCM processes in an AMS/support environment.
Analyze, troubleshoot, and resolve incidents, defects, service requests, and recurring issues within agreed SLAs.
Support planning process stability across APO, ECC integration, queues, jobs, process chains, and master data.
Perform root cause analysis RCA and recommend preventive actions to reduce recurring incidents.
Work closely with business users to understand planning issues, assess business impact, and provide timely resolution.
Support enhancements, configuration changes, testing, documentation, and deployment activities.
Collaborate with ECC functional teams such as PP, MM, SD, integration teams, ABAP, Basis, and external systems teams.
Follow structured change management processes, documentation standards, and support governance.
2. SAP APO System Landscape Support
Understand and

📌 SAP APO (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru