Job Purpose
To provide oversight, governance, and end‑to‑end operational exercise for critical HR compliance and financial‑risk linked processes including Loss of License (LOL) policy for pilots, TMU administration, and Training Bond management across Pilots, Engineering, and Cabin Crew.
The role ensures process integrity, financial controls, regulatory adherence, system alignment, and stakeholder coordination across HR, Finance, Medical, Legal, Operations, and external insurers/vendors.

Key Accountabilities
Loss of License (LOL) Policy Administration – Pilots
Own and govern the end-to-end administration of Loss of License (LOL) policy applicable to pilots.
Act as the single point owner for coordination with insurance partners, medical authorities, pilots, payroll, and finance.
Ensure correct policy enrollment, coverage validation, claim eligibility assessment, and documentation accuracy.
Oversee and monitor claim initiation, follow ups, settlement timelines, and payout reconciliation.
Provide management dashboards on active cases, claim status, insurer SLAs, and financial exposure.




Administration of Temporary & Permanent Medically Unfit Flying Crew
Lead process alignment and execution for pilots declared temporarily or permanently medically unfit.
Ensure accurate handling and coordination of:
Car lease eligibility, recovery, or closure
Medical insurance continuation, claims etc
Any other applicable perks, or exceptions
Act as governance authority for case‑by‑case interpretation in complex medical or regulatory scenarios.
Coordinate seamlessly with Medical team, HRBPs, Legal, Finance, Fleet Ops, and Payroll.
Ensure compliant documentation, approvals, and audit‑ready records for all medically unfit cases.
Multi-Trip Administration & Governance
Lead end‑to‑end governance of the Multi‑Trip process, ensuring consistent, streamlined, and audit‑ready operations across all locations.
Drive timely processing of all claims and reimbursements, ensuring strict adherence to

📌 Associate Manager- HR Shared Services/Operations (Gurugram)
🏢 Air India
📍 Gurugram