Job Title: Sr. Executive - Zoho Systems and Integration

Location: Mumbai (Andheri)

Job Code: R - 8070

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Role Overview

We are seeking a technically sound and process-driven professional to take ownership ofour Zoho CRM setting, support integrations across multiple systems, and drive the Zoho-to-Salesforce migration. The role involves end-to-end understanding and handling of data ows, automation, marketing and payment integrations, and third-party platforms like Power BI and Zapier. This is a mission-critical role requiring independent ownership, documentation discipline, and a sharp eye for detail.

Key Responsibilities

Capture, summarize,



and document business requirements provided via meetings, calls, or informal communication.
Manage the current Zoho CRM ecosystem including modules, workflows, automation rules, and custom functions.
Maintain and troubleshoot integrations with third-party systems like Salesforce, SAP, PowerBI, Payment Gateways, and internal tools (ECL, BFF)
Develop and support Zapier workflows and API-based connections for data sync.
Extract, transform, and deliver data to PowerBI team or act as backup when connections fail.
Lead the documentation of business processes, data mappings, API endpoints, and system interconnectivity.
Support ongoing Salesforce migration including eld mapping, data migration, UAT coordination, and parallel run management.
Proactively identify risks, inconsistencies, or gaps in data and workflows, and drive resolution.
Leverage Zoho Campaigns, SalesIQ, Forms, and Flow to manage marketing lifecycle, lead capture, and

📌 Sr. Executive (Mumbai)
🏢 EC-Council
📍 Mumbai